pjili Frequently Asked Questions

Creating a pjili account takes about two minutes. Click the pjili Login link in the navigation menu, then select Register. Fill in your full name, email address, Philippine mobile number, and date of birth. You must be at least 21 years old to register. Once submitted, you'll receive a verification code via SMS to confirm your mobile number and activate your account.

pjili requires a valid Philippine government-issued ID for KYC verification. Accepted documents include the PhilSys National ID, UMID, passport, driver's license, and PRC ID. You'll need to upload a clear photo of your ID and a selfie for facial matching. KYC verification is required before your first withdrawal can be processed, in line with PAGCOR regulations.

No. pjili strictly allows one account per player. Creating duplicate accounts is a violation of the pjili Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've accidentally created two accounts, contact pjili support immediately to resolve the issue before further activity occurs.

On the pjili Login page, click "Forgot Password" and enter your registered email address or mobile number. pjili will send a password reset link or OTP to your contact details. Follow the instructions to create a new password. If you no longer have access to your registered email or phone number, contact pjili support for manual account recovery assistance.

To permanently close your pjili account, contact pjili support via email at [email protected] with your account details and a written request for closure. pjili will process your request, return any withdrawable balance to your registered payment method, and close the account. If the reason for closure is problem gaming, pjili recommends using the self-exclusion tool instead.

Log in to your pjili account and go to the Cashier section. Select GCash as your deposit method, enter the amount in Philippine Peso (PHP), and confirm. You'll be redirected to the GCash authorization screen to approve the transaction. GCash deposits at pjili are typically credited to your gaming wallet within seconds, making it the fastest and most popular deposit method among Filipino players.

The minimum deposit at pjili varies by payment method. For GCash and PayMaya, the minimum deposit is typically ₱100 PHP. For bank transfers via BPI, BDO, or Metrobank, the minimum is generally higher due to bank processing requirements. Current minimum and maximum deposit limits are always displayed in the pjili Cashier at the time of your transaction.

GCash and PayMaya withdrawals from pjili are typically processed within 1 to 3 hours during business hours, and may take up to 24 hours during peak periods or weekends. Bank withdrawals via BPI, BDO, or Metrobank generally take 1 to 3 business days. Your KYC verification must be complete and all wagering requirements on bonus funds must be met before withdrawal is possible.

pjili does not charge players a fee for standard withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees depending on the transfer type and amount. Check your payment provider's terms for applicable charges. pjili will display any platform-side fees clearly in the Cashier before you confirm a withdrawal.

The minimum withdrawal at pjili is generally ₱500 PHP for GCash and PayMaya, and ₱1,000 PHP for bank transfers to BPI, BDO, or Metrobank. These minimums ensure efficient processing and reduce transaction costs. The exact minimum for your chosen withdrawal method will be shown in the pjili Cashier when you initiate a withdrawal request.

No. For anti-money laundering compliance and player protection, pjili requires that withdrawals be made to the same payment method and account used for deposits. You cannot withdraw to a different GCash number, PayMaya account, or bank account than the one registered to your pjili account. This policy is non-negotiable and applies to all players.

pjili offers a wide selection of slot games from leading providers popular in the Philippines, including JILI slots. Players can enjoy classic 3-reel slots, video slots with multiple paylines, jackpot slots, and themed slots covering everything from Filipino culture to popular sports. The full slot library is accessible on the pjili Slot page, and all titles are playable on mobile and desktop.

Yes, pjili operates under PAGCOR authorization, which requires the platform to use independently certified random number generation (RNG) systems for all slot, bingo, and non-live games. Live casino games use real dealers and physical equipment. PAGCOR conducts regular audits of licensed operators to ensure game integrity. pjili does not and cannot manipulate game outcomes.

Absolutely. pjili is fully optimized for mobile play on both Android and iOS devices. The entire platform — including bingo, slots, live casino, Cat Fishing, and the VIP dashboard — is accessible via your mobile browser without needing to download a separate app. Just go to pjili.org on your phone, log in, and play. The interface automatically adjusts to your screen size.

Yes, bingo is one of pjili's signature game categories. pjili offers multiple bingo variants including 75-ball and 90-ball bingo, with regular draws and special jackpot rooms. Filipino players love bingo for its social, low-pressure gameplay, and pjili's bingo lobby reflects that with chat features, side games, and multi-card options. Visit the pjili Bingo page to see the current lobby and schedules.

Cat Fishing is an arcade-style shooting game available at pjili where players fire at moving fish and other sea creatures to earn prizes. It's a fan favourite among Filipino players who want an interactive, skill-influenced game rather than a pure slots experience. Different creatures carry different multipliers, and special boss rounds can trigger big payouts. Find it on the pjili Cat Fishing page.

pjili offers a welcome bonus for new players upon their first deposit. The bonus amount and terms are displayed on the pjili promotions page and may change periodically. To claim it, register your account, complete KYC verification, and make your first qualifying deposit. The bonus will be credited automatically to your bonus wallet. Always check the current wagering requirements before claiming any pjili bonus.

Wagering requirements at pjili specify how many times a bonus amount must be bet before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before that bonus becomes withdrawable. Wagering requirements vary by promotion. The specific terms for each pjili bonus are always listed in the individual promotion details.

Yes, pjili bonus funds have an expiry period, which varies by promotion. Typically, bonus funds and any associated free spins must be used within 7 to 30 days of being credited to your account. If the wagering requirements are not met within the expiry window, the bonus and any winnings derived from it will be forfeited. The expiry date for each bonus is shown in your pjili account's bonus section.

No. Bonus funds at pjili cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Only after the full wagering requirement has been satisfied will the equivalent cash value be transferred to your real-money balance and become available for withdrawal. Real-money deposits that are not subject to bonus conditions can be withdrawn at any time, subject to standard verification.

The pjili VIP program rewards loyal players with exclusive benefits as they progress through VIP tiers. Each tier unlocks perks such as higher withdrawal limits, dedicated account managers, faster processing times, exclusive reload bonuses, and cashback offers. VIP status is earned by consistent gameplay and meeting deposit and wagering milestones. Visit the pjili VIP page for the current tier structure and reward details.

Yes. pjili is a PAGCOR-licensed online gaming platform operating legally in the Philippines. PAGCOR (Philippine Amusement and Gaming Corporation) is the government authority that regulates and licenses online gaming operators serving Filipino players. pjili's licence requires compliance with strict standards covering game fairness, player protection, anti-money laundering, and responsible gaming — all of which pjili adheres to.

The minimum age to register and play at pjili is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations. pjili enforces age verification through mandatory KYC document checks for all players. Accounts found to be registered by individuals under 21 will be immediately suspended, and all funds will be returned. There are no exceptions to this rule.

Log in to your pjili account, go to Account Settings, and select the Responsible Gaming section. From there, choose Self-Exclusion and select your preferred period: 6 months, 1 year, 3 years, 5 years, or indefinite. Once confirmed, your account is locked immediately and cannot be reactivated until the exclusion period ends. If you need help activating self-exclusion, contact pjili support at [email protected].

Yes. pjili allows players to set daily, weekly, or monthly deposit limits directly from their account settings under the Responsible Gaming section. Once a limit is set, pjili will block further deposits once that PHP amount is reached within the chosen period. Lowering your limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to ensure it's a considered decision.

If you feel that gaming is negatively affecting your finances, relationships, or mental health, take action right away. pjili offers cooling-off periods, deposit limits, loss limits, and self-exclusion — all accessible from your account settings. You can also contact pjili support for guidance. PAGCOR maintains responsible gaming resources for Filipino players through its official channels. Seeking help is the right call, and pjili supports you in making it.

pjili customer support is available 24 hours a day, 7 days a week. The primary contact method is email: [email protected]. When contacting support, include your registered account email and a brief description of your issue to help the team resolve it faster. pjili's support team is experienced with account, payment, bonus, and responsible gaming queries and typically responds within a few hours.